GOT A QUESTION?
Frequently Asked Questions
How long will my order take?
Once an order is placed via the website we aim to dispatch it within 12-16 working days, approximately. We aim to send parcels out before this however when we are extremely busy it can sometimes take longer. Updates are sent out weekly via our newsletter.
How do I send my logo?
You can upload it right here on the website;
Will you send previews?
Only for certain items.
Can I still order if I don't have a logo?
What file types should I send my designs across as?
JPEG, PNG or PDF.
I have my own business card design, are you able to print it?
Yes but please be aware that cards need to fit the appropriate dimensions; 86x56mm. If your card does not match this size then it is highly likely information will be cut off. Please check your design before sending it across. If you are insure please email us at email@example.com
I ordered using the BABYM discount, when will I get my order?
Thank you for celebrating the birth of my niece.These orders were exempt from turnaround and you will receive a dispatch email when the order is on the way. We are working as fast as we can and really appreciate you waiting.
My order is late, what happens now?
Our turnaround is approximate so hopefully your order isn't too far behind schedule and we appreciate you waiting. If you are concerned your items are overdue by quite a large margin please drop us an email to firstname.lastname@example.org. It might be that a dispatch email hasn't been received, we're happy to help!