Question 1

How long will my order take?

Accepted Answer

Once an order is placed via the website we aim to dispatch it within 12-16 working days, approximately. We aim to send parcels out before this however when we are extremely busy it can sometimes take longer. Updates are sent out via our newsletter if there are any delays.

Question 2

How do I send my logo?

Accepted Answer

You can upload it right here on the website; www.stationeryjack.com/upload   Or you can email it to us directly; hello@stationeryjack.com

Question 3

Will you send previews?

Accepted Answer

Only for certain items.   If you've selected the preview option when ordering business cards we will send a preview for approval before printing.   Our other items are created based on the designs on the website's item listing. We just modify them by adding your logo and using your brand colours.

Question 4

Can I still order if I don't have a logo?

Accepted Answer

Yep!   We can add your business name in an appropriate font with your chosen colour to any of our items.   Or you can order a premade logo with us here; www.stationeryjack.com/logos

Question 5

What file types should I send my designs across as?

Accepted Answer

JPEG, PNG or PDF.   Please DO NOT attach a screenshot, these are very low quality. If you choose to do so we are not responsible for any loss of quality or legibility when in print.

Question 6

I have my own business card design, are you able to print it?"

Accepted Answer

Yes but please be aware that cards need to fit the appropriate dimensions; 86x56mm. If your card does not match this size then it is highly likely information will be cut off. Please check your design before sending it across. If you are insure please email us at hello@stationeryjack.com

Question 7

My order is late, what happens now?"

Accepted Answer

Our turnaround is approximate so hopefully your order isn't too far behind schedule and we appreciate you waiting. If you are concerned your items are overdue by quite a large margin please drop us an email to hello@stationeryjack.com. It might be that a dispatch email hasn't been received, we're happy to help!

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