© 2019 Stationery Jack

SHIPPING & REFUNDS

SHIPPING POLICY

We send your orders out via the company and delivery option you select at the checkout. If you choose an option that is not trackable you will not be sent a tracking code.

When your items have been completed and packaged you will receive a confirmation email to let you know that your order is on the way to you.

Royal Mail

Second Class - Standard and Recorded

Please allow 2-5 working days from dispatch

First Class - Standard and Recorded

Please allow 1-3 working days from dispatch

UPS

Next working day from dispatch

Should you place an order using a discount code and this causes your postage to be incorrectly calculated we reserve the right to send your parcel via a cheaper service to match the price paid. Usually Royal Mail Second Class instead of First.

CANCELLATIONS & REFUNDS

If you have placed an order with us you are able to cancel prior to it being made. Once either a digital preview has been sent or we have started work on your order it is no longer eligible for cancellation or refund. This is due to the fact that all of our items are personalised and as a result cannot be resold.

If you receive your items and they are damaged, a replacement or refund will be offered and in this instance, subsequent postage costs will be paid for by Stationery Jack.

In the event of items being delayed or lost in transit, Stationery Jack reserves the right to claim for loss with the postal company prior to offering a replacement order or a refund. Lost or delayed items will be considered after a period of 10 working days from the date of posting.

Any queries, complaints or issues regarding items or service can be sent to hello@stationeryjack.com

Your statutory rights are unaffected.