SHIPPING & REFUNDS
SHIPPING POLICY
We send your orders out via the company and delivery option you select at the checkout. If you choose an option that is not trackable you will not be sent a tracking code.
When your items have been completed and packaged you will receive a confirmation email to let you know that your order is on the way to you.
Royal Mail
Second Class - Standard and Recorded
Please allow 2-5 working days from dispatch
First Class - Standard and Recorded
Please allow 1-3 working days from dispatch
RM DISPATCHES ARE TAKING LONGER WITH EVERYTHING HAPPENING WITH COVID-19. PLEASE ALLOW UP TO 10 WORKING DAYS FOR DELIVERY ONCE RECEIVING A DISPATCH EMAIL.
UPS
Next working day from dispatch
Should you place an order using a discount code and this causes your postage to be incorrectly calculated we reserve the right to send your parcel via a cheaper service to match the price paid. Usually Royal Mail Second Class instead of First.
PLEASE NOTE;
We are not offering tracked delivery with RM due to COVID-19 at the moment. If you select it at the checkout your order will be sent standard first class. We have a vulnerable child in our household and have chosen to only visit the postbox and not the post office, especially while in lockdown. We've added a letterbox friendly option so we can click and drop all parcels without coming into contact with anybody else.
CANCELLATIONS & REFUNDS
If you have placed an order with us you are able to cancel prior to it being made. Once either a digital preview has been sent or we have started work on your order it is no longer eligible for cancellation or refund. This is due to the fact that all of our items are personalised and as a result cannot be resold.
If you receive your items and they are damaged, a replacement or refund will be offered and in this instance, subsequent postage costs will be paid for by Stationery Jack.
In the event of items being delayed or lost in transit, Stationery Jack reserves the right to claim for loss with the postal company prior to offering a replacement order or a refund. Lost or delayed items will be considered after a period of 10 working days from the date of posting.
Any queries, complaints or issues regarding items or service can be sent to
Your statutory rights are unaffected.